Last updated: 6 September 2026
Thank you for shopping with Cilla Skyn.
We carefully prepare every Cilla Skyn order before handing it over to our courier partner for delivery.
This Shipping & Delivery Policy explains our processing times, delivery estimates and shipping charges for orders placed through the Cilla Skyn website.
Cilla Skyn currently delivers throughout South Africa to eligible addresses serviced by our courier partners.
International shipping is not currently available unless specifically stated on our website.
Orders are generally processed within 1–2 business days after successful payment confirmation.
Business days are Monday to Friday, excluding South African public holidays.
Orders placed after business hours, on weekends or on public holidays will begin processing on the next business day.
During:
please allow up to 2–4 business days for order processing.
Processing time is separate from courier delivery time.
Once your order has been dispatched, estimated delivery times are:
Major metropolitan areas: 2–7 business days
Regional areas: 3–8 business days
Outlying or remote areas: 5–10 business days
Major metropolitan areas generally include Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein and other main city centres serviced by our courier network.
Delivery times are estimates rather than guaranteed delivery dates.
Remote locations may require additional delivery time depending on courier schedules.
A flat standard courier fee of:
R179
applies to South African orders below the free-delivery threshold.
Enjoy FREE standard delivery on South African orders of R1,200 or more.
The R1,200 qualifying amount is calculated on the final order value after discounts or promotional codes have been applied.
For example:
Order value: R1,250
Discount: R100
Final order value: R1,150
Because the final order value is below R1,200, the standard R179 delivery fee will apply.
Free delivery applies to standard courier delivery only unless otherwise specified during a promotion.
Once your order has been successfully placed, you will receive an order confirmation using the email address or contact details provided during checkout.
Please review your confirmation carefully.
If you notice an error in your:
please contact Cilla Skyn as soon as possible.
We will try to assist before fulfilment begins, but changes cannot be guaranteed once an order has been processed, packed or dispatched.
Once your parcel has been handed to our courier partner, you will receive tracking information where available.
Tracking information may be sent by:
Please allow a short period after dispatch for your tracking information to become active within the courier’s system.
Customers are responsible for providing complete and accurate delivery information at checkout.
Please provide:
Please provide a physical street address where someone is reasonably available to receive the parcel during normal courier delivery hours.
Cilla Skyn cannot be responsible for delays resulting from incorrect or incomplete information supplied by the customer.
Where an incorrect address results in a parcel being redirected, returned or redelivered, additional courier charges may be payable by the customer.
Cilla Skyn uses third-party courier providers to deliver orders.
Our courier partner may contact you by telephone, SMS, WhatsApp or email regarding your delivery.
A parcel may be accepted by another person reasonably present at the delivery address, including reception, security or another household member.
Please ensure that the delivery location is secure and accessible to the courier.
If delivery cannot be completed because:
the courier may attempt delivery again or return the parcel to Cilla Skyn.
If the failed delivery results from incorrect information or circumstances within the customer’s control, an additional R179 redelivery fee, or the courier’s applicable redelivery charge where different, may be payable before the parcel is dispatched again.
If an order is returned to Cilla Skyn because of:
we will contact you regarding the available options.
Where redelivery is requested, the applicable courier charge may be payable before the parcel is sent again.
Shipping charges already incurred may not be refundable where the failed delivery resulted from information or circumstances within the customer’s control, subject to applicable consumer law.
While we aim to deliver every parcel within the estimated timeframe, circumstances outside our reasonable control may occasionally cause delays.
These can include:
Where we become aware of a material delay affecting your order, we will take reasonable steps to assist.
If your parcel has not arrived within the expected delivery period or the tracking information appears unusually delayed, please contact Cilla Skyn Customer Care.
We will investigate the shipment with our courier partner.
Please allow a reasonable period for the courier investigation to be completed.
Where a parcel is confirmed as lost before valid delivery, Cilla Skyn will arrange an appropriate replacement or refund.
If tracking indicates that your order has been delivered but you cannot locate it, please first check:
If the parcel still cannot be located, please contact us as soon as possible.
We will request proof of delivery and relevant delivery information from the courier and assist with an investigation.
Please inspect your order as soon as reasonably possible after delivery.
If your parcel arrives visibly damaged or a product has:
please photograph:
Contact Cilla Skyn Customer Care preferably within 48 hours of delivery so that we can investigate.
Please do not discard damaged products or packaging until the matter has been assessed.
Refer to our Returns, Exchanges & Refunds Policy for further information.
If you receive a product that is different from the product listed on your confirmed order, please contact us within 7 days of delivery.
Please:
Where Cilla Skyn confirms that the incorrect product was supplied by us, we will arrange an appropriate replacement or refund.
Cilla Skyn will cover the reasonable collection or return cost where we supplied the incorrect product.
South African weather conditions may expose parcels to considerable temperature changes during transportation.
Products such as:
may become softer, firmer or partially melt when exposed to heat.
This does not necessarily mean that the product has spoiled or become unsafe.
Allow temperature-sensitive products to return gradually to normal room temperature before use.
Please avoid leaving parcels:
A temperature-related texture change alone does not automatically constitute a product defect.
Where you believe the product has been materially compromised, contact Cilla Skyn Customer Care with photographs so that we can assess it.
If you need to cancel or amend an order, contact us as soon as possible.
We may be able to assist if fulfilment has not yet begun.
Once your order has been:
we cannot guarantee that it can be amended or cancelled.
Any rights available under applicable South African consumer law remain unaffected.
For hygiene and product-safety reasons, Cilla Skyn does not accept general returns or exchanges of cosmetics, skincare, body care or personal-care products for change-of-mind or product-suitability reasons.
Please review product descriptions, ingredients, sizes and suitability information carefully before completing your order.
Returns, replacements or refunds may apply where:
Please refer to our full Returns, Exchanges & Refunds Policy.
Cilla Skyn may occasionally offer promotional free delivery at a lower threshold or without a minimum purchase.
Where a specific promotion applies, its advertised terms will take precedence for the duration of that promotion.
Unless expressly stated otherwise, promotional free shipping cannot be:
For order and delivery assistance, please contact:
Cilla Skyn Customer Care
Email: info@cillaskyn.co.za
WhatsApp / Telephone: +27 64 911 1932
Please include your order number when contacting us about an existing order.
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