Last updated: 6 September 2026
Cilla Skyn respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
For purposes of POPIA, the responsible party is:
Cilla Skyn
Information Officer
Depending on how you interact with Cilla Skyn, we may collect information such as:
Payments may be processed by secure third-party payment providers.
Cilla Skyn may receive transaction information necessary to confirm or manage payment, but we do not ordinarily receive or store your complete payment-card details where these are processed directly by an external payment gateway.
Where customer accounts are available, we may process:
When you use our website, certain technical information may automatically be collected, including:
We may retain communications sent to or received from you, including:
We may process personal information where reasonably necessary to:
We may receive personal information:
For example, when you:
Certain information may be collected automatically through:
We may receive relevant information from trusted third parties involved in your transaction, such as:
Cilla Skyn processes personal information only where there is an appropriate lawful basis under POPIA and other applicable law.
Depending on the circumstances, processing may be necessary:
Where processing relies on consent, you may withdraw that consent subject to applicable legal requirements.
When you place an order, we use the personal information you provide to:
Some of this information must be shared with service providers in order to complete your transaction.
Cilla Skyn may use third-party payment gateways and payment processors.
When you make payment, certain personal and financial information may be sent directly to the payment provider.
The payment provider processes that information according to its own privacy and security policies.
Cilla Skyn does not ordinarily store your complete debit-card or credit-card information where payment is processed by a third-party gateway.
We may provide our courier partners with information necessary to deliver your order, including:
Courier partners may use this information to complete delivery and communicate with you about the parcel.
Where permitted by law, Cilla Skyn may send marketing communications relating to:
Where consent is required, we will seek the appropriate consent.
You can unsubscribe from marketing emails using the unsubscribe link contained in the communication.
You may also contact us directly to request that marketing communications stop.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications about your orders or account.
Our website may use cookies and similar technologies.
Cookies are small pieces of information stored on your browser or device.
They may be used to:
Where legally required, you may be given choices about non-essential cookies.
You can also manage cookies using your browser settings.
Blocking certain cookies may affect how some website functions operate.
We may use analytics tools to better understand how visitors interact with our website.
Analytics information may include:
We use this information to improve website functionality, navigation, content and marketing.
The Cilla Skyn online store may use WordPress and WooCommerce together with plugins, hosting services and other technology providers.
These systems may process information necessary to:
We take reasonable steps to select service providers that provide appropriate data-protection and security safeguards.
If you communicate or interact with Cilla Skyn through platforms such as Instagram, Facebook, TikTok, Pinterest or other social networks, those platforms may also collect and process your information according to their own privacy policies.
Information you voluntarily make public on social media may be visible to other users.
Cilla Skyn is not responsible for the independent privacy practices of social-media platforms.
If you submit a public product review, testimonial, photograph or other content for publication, the information you choose to make public may be displayed on our website, social media or marketing channels in accordance with our Terms & Conditions and applicable law.
Please avoid including private or sensitive information in public reviews.
We may share personal information with trusted service providers where reasonably necessary for legitimate business purposes, including:
We do not sell your personal information.
Service providers are only given information reasonably necessary for the services they perform, subject to appropriate contractual and legal safeguards where required.
We may disclose personal information where reasonably necessary to:
Some of the technology, hosting, payment, analytics, email or other service providers used by Cilla Skyn may operate outside South Africa.
This can result in personal information being processed or stored in another country.
Where personal information is transferred across borders, Cilla Skyn will take reasonable measures required under POPIA to ensure that the transfer is lawful and that appropriate protection is provided.
Cilla Skyn retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Retention periods may vary depending on whether the information relates to:
When information is no longer required, we will take reasonable measures to securely delete, destroy or de-identify it where appropriate.
Cilla Skyn takes reasonable technical and organisational measures to protect personal information against:
Measures may include:
No online system is completely risk-free, and absolute security cannot be guaranteed.
Where Cilla Skyn has reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take appropriate action in accordance with POPIA, including making required notifications where applicable.
Subject to POPIA and other applicable law, you may have the right to:
Some rights are subject to legal exceptions.
For example, Cilla Skyn may need to retain certain transaction records despite a deletion request where retention is required by tax, accounting, consumer or other legislation.
We rely on customers to provide accurate information.
If your details change or you discover that information held by Cilla Skyn is incorrect, please contact us so that the information can be updated where appropriate.
Customers with an online account may also be able to update certain details through their account.
The Cilla Skyn website is not intentionally directed at children for the purpose of collecting their personal information.
Individuals under 18 should use the website and purchase products only with the involvement of a parent or legal guardian where required.
We do not knowingly process children’s personal information in circumstances requiring parental or guardian authorisation without obtaining the legally required authorisation.
Our website may contain links to third-party websites.
Cilla Skyn does not control the privacy practices of independent third parties.
We encourage you to review the privacy policies of external websites before providing personal information to them.
We may update this Privacy Policy from time to time because of:
The latest version will be published on the Cilla Skyn website with the updated revision date.
Questions or requests relating to personal information may be directed to:
Cilla Skyn Information Officer
Email: info@cillaskyn.co.za
Telephone: +27 64 911 1932
Address: The Straight Avenue, Pineslopes, Sandton, 2191
Please include sufficient information for us to identify and respond to your request.
We may request reasonable proof of identity before providing access to personal information.
If you believe that your personal information has been processed contrary to POPIA, you may have the right to lodge a complaint with the Information Regulator (South Africa).
Current regulator contact details should be obtained from the Information Regulator’s official website.
We encourage customers to contact Cilla Skyn first so that we have an opportunity to address the concern.
For privacy questions or requests:
Cilla Skyn
Email: info@cillaskyn.co.za
Telephone / WhatsApp: +27 64 911 1932
Physical Address: The Straight Avenue, Pineslopes, Sandton, 2191
Website: www.cillaskyn.co.za
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