Last updated: 6 September 2026
Welcome to Cilla Skyn.
These Terms and Conditions (“Terms”) govern your access to and use of the Cilla Skyn website, including any purchases made through the website.
By accessing our website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
If you do not agree with these Terms, please do not use the website or place an order.
These Terms are intended to operate in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”).
Nothing contained in these Terms is intended to limit or exclude any consumer right that cannot lawfully be limited or excluded.
Cilla Skyn is a South African skincare and body care brand.
For purposes of the disclosures required for electronic transactions:
Trading Name: Cilla Skyn
Company Registration Number: 2026/292798/07
Registered / Physical Address: Pineslopes
Address for Legal Notices: The Straight Avenue, Pineslopes, Sandton, 2191
Director(s) / Office Bearer(s): Info@cillaskyn.co.za
Email: info@Cillaskyn.co.za
Telephone / WhatsApp: +27 64 911 1932
Website: www.cillaskyn.co.za
Country of Registration: Republic of South Africa
These details should be read together with the contact information displayed elsewhere on our website.
You must be at least 18 years old to make a purchase from Cilla Skyn.
If you are under 18, you may only use the website or make a purchase with the involvement and consent of a parent or legal guardian.
By placing an order, you confirm that you are legally capable of entering into a binding agreement and that the information you provide to us is accurate, complete and current.
You may have the option to create a customer account.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
Please notify Cilla Skyn as soon as reasonably possible if you believe your account has been accessed or used without your permission.
We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully or in breach of these Terms.
Cilla Skyn offers cosmetic skincare, body care and related personal-care products.
We take reasonable care to provide accurate product descriptions, ingredient information, directions for use, product sizes and other information displayed on our website.
However:
Where there is a discrepancy, the ingredient list appearing on the physical product packaging should be consulted before use.
Cilla Skyn products are cosmetic products intended for external use unless expressly stated otherwise.
Information provided on our website, social media platforms, packaging, newsletters, product descriptions or other communications is intended for general cosmetic and educational purposes. It is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
Individual skin responses vary.
A product being described as suitable for a particular skin type or concern does not guarantee that every individual will respond to it in the same way.
Where appropriate, we recommend introducing new skincare products gradually and performing a patch test before wider use, particularly where you have sensitive or reactive skin.
If irritation occurs, discontinue use and seek appropriate professional advice where necessary.
If you have a diagnosed skin condition, allergies, are pregnant or breastfeeding, are receiving medical treatment or have concerns about whether a particular ingredient is appropriate for you, consult an appropriately qualified healthcare professional before use where necessary.
Nothing in this section limits your rights where a product is defective, unsafe or otherwise fails to meet standards required by applicable law.
Products must be used in accordance with the directions, warnings and storage instructions provided on the packaging or product page.
Unless otherwise indicated:
Cilla Skyn cannot accept responsibility for loss arising solely from misuse of a product, use contrary to stated directions, inappropriate storage or alteration of the product after it has left our control, except where liability cannot legally be excluded.
All products are subject to availability.
Placing an item in your cart does not reserve that item.
We may limit quantities available for purchase where reasonably necessary, including during launches, limited releases, promotions or periods of unusually high demand.
If an item becomes unavailable after you have placed and paid for an order, we will notify you and provide an appropriate refund for the unavailable item.
All prices displayed on the Cilla Skyn website are in South African Rand (ZAR) unless expressly stated otherwise.
The full amount payable, including applicable taxes and delivery charges, will be displayed before you complete your order.
We take reasonable care to ensure that prices are accurate. However, genuine pricing, typographical or system errors may occasionally occur.
Where an obvious or material pricing error is identified before an order has been accepted or dispatched, we may contact you and:
Promotional prices apply only during the advertised promotional period and while stocks last unless otherwise stated.
We accept the payment methods displayed during checkout.
Payment may be processed through third-party payment service providers. Their own terms, privacy practices and security measures may apply to payment processing.
An order will generally only be processed once payment has been successfully authorised or received.
Cilla Skyn reserves the right to carry out reasonable verification procedures where an order appears unusual or potentially fraudulent.
By placing an order, you are offering to purchase the selected products subject to these Terms.
Before completing checkout, you will have an opportunity to review your order and correct information entered.
After placing an order, you may receive an automated order confirmation. An automated confirmation acknowledges receipt of your order but does not necessarily mean that every product has been accepted for fulfilment.
We may decline or cancel an order where reasonably necessary, including where:
Where we cancel an order after receiving payment and you are entitled to a refund, the relevant amount will be refunded using an appropriate payment method.
Orders may enter processing shortly after they are placed.
If you need to correct a delivery address, change an order or request cancellation, please contact us as soon as possible.
We will try to assist where reasonably possible, but we cannot guarantee that an order can be changed once it has entered fulfilment, been packed or been handed to the courier.
Nothing in this section removes any cancellation or cooling-off right available to you under applicable South African law.
Delivery options, estimated delivery periods, fees and any free-delivery thresholds are set out in our Shipping Policy and/or displayed during checkout.
Delivery timeframes are estimates unless expressly stated otherwise.
During launches, promotional periods, public holidays or unusually high order volumes, processing may take longer.
Courier delays, severe weather, load-shedding-related disruptions, industrial action, civil disruption and other circumstances outside our reasonable control may also affect delivery times.
We will take reasonable steps to keep customers informed where we become aware of a material delay.
It is your responsibility to provide complete and accurate delivery details.
Additional courier costs caused by an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by law.
Please ensure that someone is available to receive your parcel where required.
Where delivery cannot be completed because:
additional courier or redelivery charges may apply.
Where a parcel is returned to Cilla Skyn after failed delivery, we will contact you regarding redelivery or any other available resolution.
Certain cosmetic products, particularly whipped butters, balms, oils and similar products, may soften, become firmer, partially melt or otherwise change texture when exposed to significant temperature changes during transportation or storage.
A temperature-related texture change does not necessarily mean that a product is defective or unsafe.
Where appropriate, product-specific storage or restoration instructions may be supplied.
Customers should avoid leaving parcels for extended periods in direct sunlight, hot vehicles or other excessively hot environments.
This provision does not limit your statutory rights where the product is defective, unsafe, contaminated or otherwise does not meet the standards required by law.
Because skincare, cosmetics and personal-care products come into direct contact with the skin, Cilla Skyn takes product hygiene and safety seriously.
For hygiene and contamination-control reasons, we do not ordinarily accept change-of-mind returns or exchanges for products that have been opened, unsealed, used or tampered with after delivery.
Please therefore review product descriptions, sizes, ingredients and suitability information carefully before purchasing.
Where a product remains unused, unopened and in its original saleable condition, any return request will be considered in accordance with our Returns & Refunds Policy and your applicable statutory rights.
Our hygiene policy does not remove or limit rights that you may have under the Consumer Protection Act, Electronic Communications and Transactions Act or any other applicable legislation.
Where a statutory cooling-off period applies to an eligible online purchase, that right will be honoured in accordance with applicable law.
Certain goods may lawfully be excluded from cooling-off or return rights because of their nature or for other reasons recognised by applicable legislation.
If a product delivered to you is:
please contact us as soon as reasonably possible with:
Nothing in these Terms limits the statutory implied warranty of quality provided by the Consumer Protection Act.
Where the CPA entitles you to a remedy for failed, unsafe or defective goods within the applicable statutory period, the remedies available to you may include replacement or refund, subject to the requirements of the Act.
Individual sensitivity or an adverse reaction to an ingredient does not automatically mean that a cosmetic product is defective.
However, if you experience a concerning reaction, discontinue use and contact us so that we can assist with gathering relevant product and batch information.
Serious reactions should be referred to an appropriately qualified healthcare professional.
Where an adverse reaction results from a defective or unsafe product, your statutory rights remain unaffected.
Products purchased from an authorised retailer or stockist must generally be returned to the retailer from which they were purchased, subject to applicable consumer law and the retailer’s returns process.
Cilla Skyn may still request product and batch information where a product-quality investigation is required.
Promotions and discount codes may be subject to additional conditions displayed at the time of the promotion.
Unless otherwise stated:
We reserve the right to withdraw or amend a promotion where there is an obvious error, fraud, misuse or circumstances outside our reasonable control, subject to applicable law.
Where products are sold as bundles, sets or promotional combinations, any return or refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Free promotional gifts supplied with an order may need to be returned where the qualifying transaction is lawfully cancelled or refunded, unless otherwise stated.
You may be able to submit reviews, photographs, comments, testimonials or other content through our website or social media channels.
By voluntarily submitting content for publication, you confirm that:
Where you submit content directly to Cilla Skyn for publication or promotional use, you grant us a non-exclusive, royalty-free licence to reproduce, display and share that content for Cilla Skyn’s website, social media, advertising and marketing purposes, unless otherwise agreed.
We may moderate or remove content that violates these Terms or applicable law.
Unless otherwise indicated, the Cilla Skyn website and its content are owned by or licensed to Cilla Skyn.
This includes, without limitation:
Content may not be copied, reproduced, republished, distributed, commercially exploited, modified or used to create derivative works without our prior written permission, except where permitted by law.
You may view and use the website for your personal, non-commercial use.
You agree not to:
We may restrict access to the website where reasonably necessary to protect customers, our systems or our legal rights.
Our website may contain links to or integrations with third-party websites and services, including payment providers, courier companies, social media platforms and other service providers.
Third-party websites and services are governed by their own terms and privacy policies.
While we take reasonable care when selecting service providers, Cilla Skyn does not control independent third-party websites and is not responsible for their content or practices except where applicable law provides otherwise.
We process personal information in accordance with our Privacy Policy and applicable South African data-protection legislation, including POPIA.
Personal information may be processed where reasonably necessary to:
Please refer to our Privacy Policy for further information about how we collect, use, store and protect personal information and how you may exercise applicable privacy rights.
Where you voluntarily subscribe to Cilla Skyn marketing communications, we may send you information about products, launches, promotions, skincare content and related brand news.
You may unsubscribe from electronic marketing communications using the unsubscribe facility provided or by contacting us.
Transactional communications relating to orders, payments, security or customer-service matters are separate from optional marketing communications.
We aim to keep the Cilla Skyn website available and functioning correctly, but uninterrupted or error-free operation cannot be guaranteed.
We may temporarily suspend or restrict access for maintenance, updates, technical problems, security concerns or circumstances outside our reasonable control.
We may update, amend or discontinue website features from time to time.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor do these Terms limit any rights or remedies available to consumers under the Consumer Protection Act or other applicable legislation.
To the maximum extent permitted by law, Cilla Skyn will not be responsible for indirect, incidental or consequential loss arising solely from use of the website or products where such liability may lawfully be excluded.
Cilla Skyn does not exclude liability for fraud, gross negligence or any other liability that cannot lawfully be excluded or restricted.
Cilla Skyn will not be responsible for a delay or failure to perform an obligation where that delay or failure results from circumstances genuinely outside our reasonable control.
Such circumstances may include severe weather, natural disasters, widespread power or telecommunications failures, courier disruptions, strikes, civil unrest, government restrictions, epidemics, pandemics, supply-chain interruptions or similar events.
Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate material delays where practical.
We reserve the right to investigate transactions that we reasonably believe may involve fraud, misuse, stolen payment information or other unlawful activity.
Orders may be delayed or cancelled while reasonable verification takes place.
Suspected unlawful activity may be reported to relevant payment providers or authorities where appropriate and permitted by law.
We want to resolve customer concerns fairly and efficiently.
If you are dissatisfied with a product, order or service, please contact us first at:
Email: info@cillaskyn.co.za
Telephone / WhatsApp: +27 64 911 1932
Please include your order number and sufficient details for us to investigate the matter.
If a consumer dispute cannot be resolved directly, you may have the right to refer the matter to an appropriate consumer-protection body, including the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission, where applicable.
These Terms and any transaction concluded through the Cilla Skyn website are governed by the laws of the Republic of South Africa.
Subject to any consumer right to approach another competent forum, disputes will be subject to the jurisdiction of the courts of the Republic of South Africa.
Nothing in this clause prevents a consumer from exercising any right to refer a matter to a competent consumer tribunal, ombud, commission or other body established by law.
We may update these Terms from time to time to reflect changes to our business, website, policies, products or applicable law.
The revised version will be published on this page together with an updated revision date.
Changes will apply prospectively unless applicable law requires otherwise.
Where a change is material, we may provide additional notice where reasonably appropriate.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the minimum extent necessary.
The remaining provisions will continue to apply.
These Terms, together with any policies expressly incorporated into them, constitute the agreement governing your use of the Cilla Skyn website and purchases made through it.
Product-specific instructions, promotional terms and other conditions expressly communicated at the time of purchase may also apply.
For questions regarding these Terms, orders or products, please contact:
Cilla Skyn
Address: The Straight Avenue, Pineslopes, Sandton, 2191
Email: info@cillaskyn.co.za
Telephone / WhatsApp: +27 64 911 1932
Website: www.cillaskyn.co.za
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